Grievance Redressal

In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, WORN IDEAS has established a dedicated Grievance Redressal Mechanism to address customer complaints, data privacy inquiries, or payment processing escalations.

01 // DESIGNATED GRIEVANCE OFFICER

If your query or complaint has not been resolved through our standard support desk (support@wornideas.com), you may escalate the matter directly to our appointed Nodal Grievance Officer:

• Grievance Officer: Santasri Basu
• Designation: Head of Operations & Brand Integrity
• Entity Name: WORN IDEAS
• Grievance Escalation Email: support@wornideas.com (Subject line MUST include: ATTN: GRIEVANCE OFFICER –
• Registered Address: Kolkata, West Bengal, India – 712138
• PH NO- 8100600242

02 // COMPLAINT LODGMENT PROTOCOL

To enable prompt investigation and resolution, all grievance submissions must include the following information:

1. Order Identifier: Full order reference number generated during terminal checkout.
2. Complainant Details: Registered customer name, contact phone number, and active email address.
3. Nature of Grievance: A precise description of the issue (e.g., payment failure, unfulfilled logistics, unresolved damage claim, data privacy request).
4. Supporting Documentation: Attach clear photos, payment transaction receipts, or the mandatory continuous unboxing video (for damage/defect claims).

03 // STATUTORY RESOLUTION TIMELINES

In strict accordance with Indian E-Commerce legislation:

Stage	Statutory Timeline
Grievance Acknowledgement	Within 48 Hours of email receipt
Investigation & Final Resolution	Within 15 Business Days from acknowledgement

04 // GOVERNING LAW & JURISDICTION

This Grievance Redressal Policy shall be governed by and construed under the laws of the Republic of India. Any legal disputes or statutory escalations shall fall under the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.