Return & Exchange Policy

WORN IDEAS™ RETURN & EXCHANGE POLICY

At WORN IDEAS, we operate on a sustainable, made-to-order model. Every piece is custom-printed and handcrafted specifically for you once your order is placed. Because we do not maintain a mass ready-to-ship inventory, our policies are strictly enforced to minimize waste and support independent local production.

Core Directives

• All Sales Are Final: We do not offer monetary refunds or cash returns under any circumstances.
• Industry Standard Compliance: In line with premium Indian streetwear labels, we do not offer open-ended or free exchanges for personal preferences, color selections, or size choices.
• The 12-Hour Safety Buffer: You have exactly 12 hours from the moment your order is successfully placed to email support@wornideas.com if you need to modify a sizing or color selection error. Once this 12-hour window closes, the design payload is programmatically locked into production and cannot be altered or canceled.

1. Damaged, Misprinted, or Defective Items

If you receive a garment that has a legitimate manufacturing defect or printing error, we will replace it free of charge.

• The 5-Day Claim Window: Any defect must be formally reported via email to support@wornideas.com within 5 days of delivery.
• Production Thresholds: Standard apparel manufacturing variances of up to ±0.5 inches in sizing are industry standard and do not qualify as defects. Similarly, minor color variations naturally occur due to underlying fabric characteristics and technical printing processes and are not grounds for free returns.
• The Safety Unboxing Rule: To protect against fraudulent claims, you must provide a clear unboxing video (shot continuously from start to finish, showing the original package seal being broken) along with close-up photos of the defect and packaging.
• Resolution: Once verified by our quality control team, a fresh replacement piece will be prioritized for production and dispatched via express shipment at no additional cost.

2. Size & Color Exchanges (Non-Defective)

Because your items are entirely custom-printed on demand, any exchange for sizing, color, or personal preferences requires us to manufacture a brand-new garment from scratch at our own expense. If you require an exchange for a non-defective item, the following rules strictly apply:

Limitation: Only one exchange per order is permitted. Subsequent returns or adjustments on already exchanged items are programmatically blocked.

Revised Handling Fee: A flat exchange fee of ₹700 will be charged to cover the cost of fabricating a new custom garment, processing, and managing reverse logistics.

The Protocol: The request must be formally submitted to support@wornideas.com within 5 days of delivery. The original item must be completely unused, unwashed, unscented, unstained, and in its original packaging with all custom tags fully intact.

Reverse Logistics & QC: Upon payment of the handling fee, our logistics partner (Shiprocket) will arrange a reverse pickup from your registered delivery address. Replacements will be dispatched only after the returned item passes a physical quality check at our facility. If a location is non-serviceable for reverse pickup, the customer may be requested to self-ship the item back.